1. Overview
SandBags.ca (“we”, “us”, “our”) operates https://edmontonsandbags.ca (“Website”) to provide pre-filled sandbag quotes and services in Edmonton and surrounding Alberta communities. Edmonton Sandbags is part of the SandBags.ca family of services.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what choices you have. We are committed to handling personal information responsibly and in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.
By using our Website, submitting a quote request, or contacting us, you acknowledge this Privacy Policy. If you do not agree, please do not use the Website.
2. Information we collect
We may collect the following types of information:
Information you provide directly
- Contact details — name, phone number, email address
- Order & quote details — quantity requested, pickup or delivery preference, delivery address, timeline (“when needed”), and any message you include
- Consent — confirmation that you agree to be contacted about your request
Information collected automatically
- Visitor data — pages viewed, date and time of visit, approximate traffic source (e.g. direct visit, Google, Facebook, referral website), browser type, and IP address
- Technical data — device type, operating system, and general location inferred from IP address (city/region level, not precise GPS)
- Marketing parameters — UTM campaign tags when you arrive from an advertisement link
Information we do not intentionally collect
We do not knowingly collect sensitive personal information such as government ID numbers, financial account details, or health information through this Website. Please do not submit payment card numbers or unnecessary sensitive data through our quote form.
3. How we use your information
We use personal information for legitimate business purposes, including to:
- Respond to your quote request and provide pricing estimates
- Contact you by phone, email, or text regarding your sandbag order
- Arrange delivery, pickup, or emergency sandbag service
- Send quote confirmations and service-related communications
- Improve our Website, marketing, and customer experience
- Measure advertising performance and website traffic
- Prevent fraud, abuse, and spam submissions
- Comply with legal obligations and protect our rights
We do not sell your personal information to third parties for their marketing purposes.
4. Quote form & lead management
When you submit the “Get My Free Quote” form, we store your submission in our secure internal system so our team can review and respond. This may include:
- All fields you complete on the form
- Automated delivery distance and price estimates calculated from your address
- A reference number and timestamp
- Your IP address for fraud prevention and record-keeping
Quote estimates shown on the Website are estimates only. Final pricing, availability, and delivery timing are confirmed by our team before an order is fulfilled.
If you provide an email address, we may send you a confirmation that your request was received. Our team may follow up by phone or email.
5. Address lookup & delivery calculations
To provide delivery estimates, our Website may process the address you enter using third-party location services, including:
- Mapbox — address suggestions (autocomplete)
- OpenStreetMap / Nominatim — address search backup
- OSRM — driving distance calculations from our warehouse to your address
When you type an address, it may be sent to these services to generate suggestions and distance-based delivery fees. We use our warehouse location at 4315 118 Ave NW, Edmonton, AB T5W 1A5 as the starting point for distance calculations.
These providers process data according to their own privacy policies. We recommend reviewing:
6. Analytics, advertising & tracking
We use third-party tools to understand how visitors find and use our Website and to measure advertising results:
- Google Ads — conversion tracking when you complete a quote request (tag ID: AW-18269975817)
These services may use cookies, pixels, and similar technologies. Google and Meta may collect information about your visits to this and other websites. Learn more:
Internal visitor statistics
We also maintain internal visitor logs (stored on our server) to count Website visits and identify general traffic sources. This helps us understand marketing performance. These logs may include IP address, referrer URL, and timestamp. We do not use this data to personally identify casual Website visitors unless required for security or legal reasons.
8. How we store & protect data
Quote requests and Website settings are stored in a secure database on our web hosting provider (Hostinger). Access to customer data is restricted to authorized SandBags.ca staff through a password-protected admin panel.
We use industry-standard safeguards including:
- HTTPS encryption for data transmitted between your browser and our Website
- Protected database files not accessible from the public internet
- Hashed passwords for administrative access
- Spam protection on public forms
No method of transmission or storage is 100% secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
10. How long we keep information
We retain quote requests and related communications for as long as needed to:
- Respond to your inquiry and provide service
- Maintain business records
- Resolve disputes and comply with legal obligations
Visitor analytics logs are kept for internal reporting purposes and may be aggregated or deleted periodically. You may request deletion of your personal information subject to legal and operational requirements.
11. Your privacy rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, where applicable
- Withdraw consent to marketing communications
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.
12. Children’s privacy
Our Website is intended for adults and businesses seeking sandbag services. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us and we will delete it promptly.
13. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest version. Continued use of the Website after changes are posted constitutes acceptance of the updated policy.
14. Contact us
For privacy questions, access requests, or to update your information:
SandBags.ca — Edmonton Sandbags
Email: info@edmontonsandbags.ca
Phone: 1-888-552-7263
Address: 4315 118 Ave NW, Edmonton, AB T5W 1A5
Website: https://edmontonsandbags.ca
Parent company: https://sandbags.site